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New Year New Studies

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Ok, it is almost 2019 and it’s a great time to reflect on the year that has passed.

As a marketer I like Key Performance Indicators. My marketing students know about this and they also know that I like specifics 🙂 So, let’s be specific. It has been a very interesting and big year. Books published – 1, new jobs – 1 (I’ve returned to teaching!), research proposals – 1, family businesses – still 2 (new one is being planned & I still need to learn how to prioritise and delegate work), overseas trips – 1, (Singapore, I’m yours forever), family weekends and holidays – 1, catch-ups with friends – 2 (I made it!!), morning walks with my Jack Russell Moscow – 365, best student feedback – “I want to be her friend forever”.

A long time ago I realised that I can’t make a choice between running a business and teaching. After a few attempts to focus on either business or teaching, I gave up and decided to get the best of the both worlds. It really helps to stay current when it comes to teaching as well as to grow my business (simply because the beauty of being a teacher is never-ending learning).

This year after a long break I returned to teaching. I’m still in the process of getting to know my new colleagues, a new culture (every institution is different), and my new students. The new term starts just in a couple of weeks so I have something to share based on my experiences as a student (and I still am, doing my DPP ) and as a teacher:

1. From time to time you may think that skills you gained and knowledge you learned in the past will never have a use or have anything to do with your career plans. This is far from the truth. At the Far Eastern State Humanitarian University I studied Medieval Literature, History of Religion, Political Science and even Dramatic Reading. Like anybody else I often questioned the content of my programs, but surprise, surprise… later on I recognised the value of ALL of the subjects I studied. It’s not just about advancing your general knowledge – that I’m sure will pay off at any given point in your career – but more importantly, it’s about advancing understanding of the complexities of connections between different disciplines/concepts/theories, etc. This skill is very rare nowadays, trust me!

2. From time to time the concepts you learn can be repetitive. For example, in all marketing papers (even in social media marketing) you will apply, again and again, the marketing mix, servicescape model, marketing research, etc. And this is fine because, 1) you have a chance to master your skills, 2) challenge existing approaches and come up with something new, and 3) experiment with traditional concepts in a new domain (online).

3. Make the most of your study experiences. I always tell my students to create a portfolio of what they have done and studied in class (presentations, group and individual projects, etc). By the end of your studies you will be able to show a company you would like to work for your capabilities and knowledge, and have the evidence to support it. LinkedIn and industry-related networks are great places to share your portfolio.

That’s all for now. I wish you the best of luck for 2019! Happy New Year guys. The photos were taken during the end-of-study Christmas party at NZIE by Leonardo Falasca. I hope they will make you smile!

 

Publications

Non just a new book on social media

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Hi everyone! I am happy to announce that a book I have been working on with my co-authors, talented teachers and learning designers from Unitec has been published! Even an astrologist I came across on Facebook said that May is supposed to be a turning point for me (lol).

Global Perspectives on Social Media in Tertiary Learning and Teaching: Emerging Research and Opportunities by I. Piven, R. Gandell, Maryann Lee & A Simpson is a scholarly publication that embeds innovative current pedagogical practices into new and redeveloped courses, and introduces digital and online learning tools to best support teaching practices. A range of topics includes collaborative learning, innovative learning environments, and blended teaching. This book might be helpful for educators, academics, researchers, and professionals within higher education.

Finally, a few book reviews:

“The topical nature of the subject matter is tremendously appropriate for educators who find themselves in a global teaching landscapebook on social media in education where culturally relevant practices are essential to student engagement and success”.

“The issues, problems, and trends are given appropriate emphasis, particularly in terms of presenting the overall idea of social media as a key component of emerging pedagogies in post-secondary education”.

“The book is very strong when it addresses specific practices associated with the use of social media to enhance a class. Inclusion of specific recommendations and responses of both students and instructors provided clear illustration of the concepts and practices…”

“Specific responses and reactions from those participating as designers or consumers of the teaching practices provided strong support for the positions taken in the book. The use of research studies also moved the book into the realm of current science, making the book timely and topical”.

I’d love your feedback!

Hall of Fame, Publications

Social Media and Brand Communities

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Before social media, marketing communications was a relatively stable and predictable business; the traditional approaches generally worked, keeping advertisers and PR managers satisfied. The emergence of social media has flipped the marketing world on its head. Suddenly, businesses start questioning whether social media is the best channel, as so many suggest, to reach consumers.

At Otago Polytechnic (Auckland campus) I taught marketing courses. The entire point was to get my students to develop a habit to scan everything when it comes to marketing – from a company’s day-to-day operation to its social media presence. As you may guess, social media remains one of the most popular topics in my classes. From my students’ perspectives, business on social platforms should be working towards one big idea – building a community. The idea isn’t new. However, whether businesses are capable of building a community on social media or not is debatable.

In a publication by Harvard Business Review, Henry Mintzberg advised, “If you want to understand the difference between a network and a community, ask your Facebook friends to help paint your house” (2015). There is also no agreement between academic and marketing practitioners regarding whether brand communities emerging on social media should be seen and treated in the same way as traditional (face-to-face) ones.

It seems that Giapo Ice Cream shop and Mr Vintage t-shirt company (Auckland) are not aware of this debate. They somehow know how to develop a highly participative brand fellowship off and on social media. This is what my research participants say about them:

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Giapo Ice Cream, Auckland. Photo credit: Zomato, NZ

He [Giapo] has created his following, and the other day he is like ‘ok, I need feijoa leaves; who’s got feijoa leaves?’ and everybody offered feijoa leaves, and he got them for free. This way he has made Twitter feel like they are a part of his endeavour. (*feijoa – an evergreen shrub or small tree that bears edible green fruit resembling guavas. It is native to tropical South America and cultivated in New Zealand for its fruit).

 Mr. Vintage has done a really good job building a brand around themselves as a cheeky kind of company that uses the community they’ve created really well… they’re always producing t-shirts that people have suggested. 

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Hamiltron’ by Mr Vintage, City of the Future. Photo credit: Mr Vintage for grabonestore.co.nz

If you still think that all electronic devices can do is to put people in touch with a keyboard, ask your Facebook friends to help you with your house renovation. I’m sure they will.

Hall of Fame

My happily-ever-after in business

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Quite some time ago I came across a brilliant book called ‘Mischief Marketing’ by Jean-Luc Ginder. While it was full of simple and often trivial advice, there was one thing that helped me make sure my business wasn’t boring… and that I wasn’t getting bored of it either.

One of the essentials for finding your happily-ever-after in business is to enjoy the process. Believe me, having a sense of enjoyment and excitement when it comes to your business is by far more important than your results in finance, marketing and management…however in saying that, before you get too comfortable, having impressive results definitely doesn’t hurt. At the end of the day, if you want to make your customers fall in love with your product/service, become the most devoted fan of your company first. Experiment with your business processes, play with design and constantly look for new ideas.

I have plenty of examples of New Zealand companies who stand out of the crowd. They offer experiences that no one else would offer. If you are going to Dunedin, have a cuppa in  the cosy and welcoming atmosphere at Modaks, the most popular hipster cafe. They have hundreds of old gig posters and Ryan Gosling pics instead of traditional table numbers 🙂modaks_2

Hall of Fame

It’s never too early to learn barista skills

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Adler is such a star in the making. A 3 years old barista was discovered by the popular coffee blog from beanhunter.com While searching for the best coffee spots all over the world, they came across Bindle Coffee located in Fort Collins, Colorado.

According to their website, Bindle Coffee provides a space and environment that gives people room to breathe, to dream and to enjoy beautiful food & coffee. Bindle is the forging of artistry and ritual. It is restorative and comforting. And it is also adorable. Have a look at how Adler makes a decaf cappuccino under his dad’s supervision. So cute:)

You can also share your best coffee shops/cafes’ experiences using Beanhunter app. The video was made by Benjamin Dinsmore.

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New Zealand retailers know how to grab passers-by’ attention

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Funny Display in New Lynn Mall

I have a lifelong habit – collecting funny/smart/interesting/weird business-related bits and pieces. New Zealand businesses seem to know well how to capture attention of passers-by without traditional “SALES” and “50% OFF” displays. Well, it is simple – you need a content customers can relate to and may be inclined to publically share. It’s also well known that consumers are more likely to feel emotionally connected to a brand if elements of humor and entertainment are incorporated into their brand experiences (Piven, I. & Breazeale, M., 2016). And yes, I’ve shared this display from New Lynn Mall on Facebook, Instagram, Twitter… you name it.

Publications

The benefits of curiosity for branding on social media

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pexels-photo-128299.jpg“I’m not interested in a brand if it doesn’t do something spectacular on social media; I just don’t see a reason to follow” (from a random conversation with my students)

When a business wants to stimulate discussion on social media, it is important to keep in mind that consumers’ interests in brands are often motivated by curiosity.

“It’s just curiosity. You never know what that link might give you. It might give you a piece of information of business that you need for yourself” (research participant).

“I’ve got a nut allergy and a beautiful Anzac recipe was posted up on one of the chefs I follow. And I asked a question, do I need to substitute it with more flour to make it more balanced, and she [the chef] got back straight away and said: “No, it’s fine you don’t have to”. I was genuinely interested, and I was curious to see also how quick they’d respond, what their response would be” (research participant).

It can be suggested that social media helps brands to supply the ingredient that seems to be missing in traditional marketing communications – curiosity keeps the conversation going, stimulates and encourages participation, and creates a conversation that potentially may get good press down the line. The recent and much publicised white/gold/blue/black dress mystery illustrates how social media use curiosity as a hook. The story started on Tumblr and took Twitter and Facebook by storm – everyone felt a need to discover what was going on. The debate surrounding the dress – whether the stripes were white and gold, or blue and black – attracted much attention from journalists, scientists, and celebrities like Ellen DeGeneres, who tweeted “the dress is gonna start world war 3”.

(Piven, I. & Breazeale, M. (2016). A desperately seeking customer engagement: Five-Sources Model of brand consumption in social media community. In V. Benson, R. Tuninga, &  G. Saridakis (Eds.), Analyzing strategic role of social networking in firms growth and productivity. UK: IGI Global.)

Publications

If our life experiences are pointless without being broadcast over social media.

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blog_1January and February are peak travel periods for New Zealand. Can you guess what would be the most important daily routine in tour guiding work?  It is to ensure that tourists charge their devices (cameras, mobile phones, etc). Why? Because they may want to cancel a scheduled tour if their devices are not ready to document their adventures. That is exactly what happened last year when my company’s clients called a whale watching tour off.

Some time ago I researched relationships between businesses and consumers on social media. One result that has come through vividly is that our consumption practices take on a new meaning in the digital age  – without being broadcast over social media, they are pointless. How does it apply to businesses?

Supporting consumers’ desire for self-presentation/expression has certain benefits for businesses, particularly when it comes to branding. For example, KiwiYo, a fast-growing chain of frozen desserts in New Zealand, blurs the line between its offline and online presence: photos taken by consumers in the cafe go to the company’s social media profiles in KiwiYo’s colorful promotional picture frames. KISS, an iconic American rock band, is famous for allowing their fans to display their photos on the stage jumbo screens, as well as on social media during the band’s performance. According to KISS’ website, they were the first band to experiment with “interactive concert photo experiences” (KISS debuts “KISS Liveshare”, 2010).

It seems logical to conclude that if business does not offer their consumers an opportunity for self-expression, then it might be wasting time on social media. In this respect, the ultimate goal for any business, regardless of industry, is to provide consumers with personalised experiences. Here is how:

  • Learn what makes consumers engage with a brand. There are numerous personal and professional reasons. Use this knowledge to change approaches to social media content and conversations.
  • Turn consumer-brand interactions into “red carpet” or “award ceremony” experiences by taking advantage of modern technologies in conjunction with social media.

(Piven, I. & Breazeale, M. (2016). A desperately seeking customer engagement: Five-Sources Model of brand consumption in social media community. In V. Benson, R. Tuninga, &  G. Saridakis (Eds.), Analyzing strategic role of social networking in firms growth and productivity. UK: IGI Global.)

Chiliad of things. Business & life in general